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Welcome to fashionstellar, My Fashion, I Decide!

Customer Service


Shipping & Delivery
We will send your order within 3 days once your payment is confirmed,Ships packages every business day(Monday through Sunday), Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. We are not responsible for any custom duty or import tax.
Privacy & Security
fashionstellar.com  is committed to protecting all customer privacy, The information are collect is only used to process orders and provide a personalized shopping environment, You can help us ensure your privacy by not sharing your user name and password with anyone. We required only the personal information that is necessary to securely process your online order and for contacting you about your transactions.All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data.
  
Returns & Replacements
1.We could provide return, exchange or refund if our customer find any quality problem after you receive the items we sent. In this case, please take a photo about the products and send e-mail to us,after we confirm,we will re-send the product to you or full refund to you.
2. Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging. For all purchases of items we will only accept returns within 7 days of receipt of goods.
3. Refunds are issued in the same form in which the original payment was made and may take up to 7-30 business days after the receipt of goods. No Return or Exchange for these products once they have been used.
4.The reason for returns caused by yourself (eg, size, color you choose), cannot be accepted.
5. You need to pay the delivery charge. We advise you could deliver the items to us by a post office, like EMS, or UPS. They can take less charge.
6.Customers are entirely responsible for ensuring the receipt of the package, and our website will not be responsible for returned orders due in part by customer negligence.
Payment, Pricing & Promotions
              
fashionstellar.com accept the following payment methods:
                      Western Union, Credit Card, Paypal
1.We only accept VISA card.
2.Western Union enjoys at least 3% off in our website, more details please contact us.